privacy policy

Home / Privacy Policy

Privacy Policy – Flame Tree Chiropractic

Effective Date: 01 SEPTEMBER 2025
Website: www.flametreechiro.com.au

Owner/Operator: FLAME TREE CHIROPRACTIC PTY LTD (ACN 645 145 124) trading as Flame Tree Chiropractic

At Flame Tree Chiropractic, your privacy and the security of your personal and health information are very important to us. This policy explains how we collect, use, store, and protect your information, your rights, and how to contact us if you have questions or concerns.

We handle personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. What information we collect

We may collect personal information including:

  • Identity & contact: Full name, date of birth, email, phone, address
  • Health information: Medical history, health fund details, treatment notes
  • Payment information: Processed securely via our payment provider (we do not store credit card details)
  • Website activity: Cookies, browsing behavior, and similar technologies

We collect this information:

  • When you book appointments, register for services, or enter competitions
  • When you sign up to newsletters or programs
  • Through cookies when you visit our website

We only collect sensitive information (like health info) where necessary to provide our services, and with your consent.

2. How we use your information

We may use your information to:

  • Provide health services, treatment, and follow-ups
  • Manage accounts, bookings, and payments
  • Send relevant health information, offers, or marketing with your consent
  • Improve our website and services
  • Comply with legal obligations

3. Sharing your information

We may share your information with:

  • Healthcare providers or service partners to deliver care
  • Third-party service providers for payment processing, data storage, or analytics
  • Law enforcement or legal authorities if required by law
  • Related entities like subsidiaries or affiliates, under strict privacy safeguards

We will not sell or rent your personal information.

Overseas transfers: Some information may be stored or accessed outside Australia (e.g., cloud storage). We ensure adequate safeguards are in place, in line with APPs and, if relevant, GDPR.

4. How long we keep your information

  • Patient records: At least 7 years from last treatment, or until the patient turns 25 if under 18 at last visit, in compliance with AHPRA and NSW health records legislation
  • Other personal information: No longer than necessary for the purposes collected

5. Cookies and website tracking

We use cookies and similar technologies to improve your website experience, monitor visits, and understand user behavior.

You can opt-out of cookies in your browser settings.

Some features may not work if cookies are disabled.

For more info on cookies: OAIC, AboutCookies.org

6. Your rights

You have the right to:

  • Access or request a copy of your personal information
  • Correct or update your personal information
  • Opt-out of marketing communications
  • Lodge a privacy complaint

How to exercise your rights: Contact us at admin@flametreechiro.com

7. Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access.

  • Data is stored securely and only accessible to authorised staff
  • We have procedures to respond to data breaches in accordance with the Notifiable Data Breaches (NDB) scheme

8. Marketing communications

We will only send marketing materials if you opt-in. You can opt-out at any time via the link in emails or by contacting us.

9. Complaints

If you are concerned about how your information is handled:

10. Changes to this policy

We may update this policy from time to time. The latest version will always be on our website. We may notify users by email if significant changes occur.

Contact Us

Email: admin@flametreechiro.com
Privacy Officer: Mr H. Attia